Got Questions? We’re Here to Help

FAQs

Whether you're looking into lift maintenance, stairlift options, or fire safety compliance, this page covers the most common questions we get at AMS Group (SW) Ltd. From emergency support to installation advice, you'll find clear answers to help you make informed decisions. If you can’t find what you need here, just get in touch — we’re always happy to help.

How often should lifts and escalators be serviced?

Lifts should typically be serviced every 1 to 6 months, depending on usage, building type, and legal requirements. Passenger lifts legally require a LOLER inspection every 6 months.

Read more about lift servicing requirements

We service and repair all types of lifts, including passenger lifts, goods lifts, platform lifts, crane lifts, food lifts, and dock lifts — across all major manufacturers.
Not at all. Our stairlifts feature compact, fold-away designs that tuck neatly against the wall when not in use—leaving the staircase clear and safe for everyone.

Our stairlift rails are bolted directly into the stair treads, not the wall—so you don’t need to reinforce any wall structures.

Yes, we provide 24/7 emergency breakdown support across the South West and Wales, with fast response times and high first-time fix rates.
Yes, all our engineers are fully qualified to carry out LOLER inspections, with compliance to BS EN 13015 and SFG20 industry standards.
We aim to respond as quickly as possible, often faster than any local competitor — and resolve 98% of issues during the first visit.

If you’re avoiding stairs, feeling unsteady, or recovering from surgery, a stairlift may help improve safety and independence. Learn more in our blog: Do I Need a Stairlift? Signs It’s Time to Consider One.

If you’re avoiding stairs, feeling unsteady, or recovering from surgery, a stairlift may help improve safety and independence. Learn more in our blog: Do I Need a Stairlift? Signs It’s Time to Consider One.

If you’re avoiding stairs, feeling unsteady, or recovering from surgery, a stairlift may help improve safety and independence. Learn more in our blog: Do I Need a Stairlift? Signs It’s Time to Consider One.

Yes, some people qualify for free or subsidised stairlifts through local authority grants or social care funding. Read: Who Is Eligible for a Free Stairlift in the UK?

Absolutely. Equipped with battery-operated systems, stairlifts keep working during power outages—typically for 10–40 trips, and they recharge automatically at landings.

We install, maintain and service fire alarms, fire extinguishers, emergency lighting and full fire safety systems for commercial properties.

Yes. UK fire safety regulations require at least two service visits per year from a qualified technician.

Learn more: The Real Cost of Not Servicing Your Fire Alarms

Yes, all fire alarm work is carried out in line with the Fire Safety Order and relevant BS standards, including BS 5839 and BS EN 54.
Yes, we install integrated security systems including CCTV, burglar alarms, and access control solutions tailored to your site’s needs.

We serve Plymouth, Exeter, Truro, Torquay, Bristol, Cardiff, Swansea, Newport, and surrounding areas across the South West and Wales.

Yes, we offer free, no-obligation quotes for all installations. Just get in touch with a few details to get started.

Check the basics — battery charge, key position, and safety sensors. If it still won’t move, call our team for a fast response.

Follow our step-by-step blog guide: What to Do When Your Stairlift Stops Working

Yes. AMS Group provides lift servicing, repairs and inspections across the South West and Wales, with fast local response times.

We offer the same technical standards as national firms, with faster response times, local engineers and personal service.
Yes. We offer combined maintenance for fire alarms, extinguishers, emergency lighting and security systems.