Privacy policy

Last modified: September 8th, 2025

  • Personal Data We Collect
  • How We Use Your Information
  • Cookies
  • Data Retention
  • HotJar
  • Your Rights
  • Changes to This Policy
  • Contact us

1. Personal Data We Collect

We may collect and process the following personal data when you use our website:

Contact Form Submissions:
When you complete our contact form, we collect your name, email address, and phone number. This information is used solely to respond to your enquiry.

Website Analytics:
We use Google Analytics to track and report website traffic. This helps us understand how users interact with our site, so we can improve performance and user experience. Google Analytics collects anonymised data including device type, browser, general location, and pages visited.

2. How We Use Your Information

We use the information we collect:

  • To respond to your enquiries submitted via the contact form.
  • To improve our website performance and functionality.
  • To maintain internal records and customer service logs.

We do not sell, distribute or lease your personal information to third parties unless required by law.

3. Cookies

Our website uses cookies to enhance your browsing experience and collect anonymised analytics data.

What are cookies?
Cookies are small text files placed on your device to help websites function properly and collect usage data.

What cookies do we use?
Google Analytics cookies – To collect information about how visitors use our website. This data is anonymised and helps us improve the site.

Essential cookies – These ensure the website works correctly (e.g., remembering form entries if a page reloads).

You can disable cookies via your browser settings, though some site functionality may be affected.

4. Data Retention

We retain personal data submitted via the contact form only as long as necessary to respond to your enquiry and maintain service records. Analytics data is retained by Google according to their own policies.

5. HotJar Tracking Software

We use Hotjar, a third-party tracking software, to better understand how users interact with our website. This helps us improve our services and enhance the overall user experience. Hotjar records non-personal information, such as mouse movements, clicks, scrolling behavior, and time spent on each page.

Hotjar may collect the following types of data:

5.1. Device Information: Technical information about your device, including IP address (collected and stored in an anonymised format), device screen size, and browser information.

5.2. Behavioral Data: Data regarding your interactions with our website, such as how you navigate and respond to different elements of our website.

5.3. Survey Responses and Feedback: Information provided by you through optional surveys, polls, or feedback forms on our site.

6. Your Rights

Under UK GDPR, you have the right to:

  • Request access to the personal data we hold about you
  • Request that we correct or delete your personal data
  • Object to or restrict how we use your data
  • Withdraw consent at any time, where applicable

To exercise any of these rights, please contact us.

7. Changes

We may update this Privacy & Cookies Policy from time to time. Any changes will be posted on this page with the revised modified date.

8. Contact us

If you have any questions about this Privacy Policy, please contact us.